Customer Centricity :

• Prioritize all customers
• Build and sustain a culture of result orientation
• Anticipate needs of customers and adapting to the changing needs of customers by building necessary capabilities
• Close the loop by asking for feedback
• Walk the extra mile to ensure customer delight

Integrity:

• Always put Endurance’s interest first
• Question any action inconsistent with our values
• Acknowledge not having information rather than giving incorrect information
• Admit mistakes and resolve issues
• Ensure data integrity
• Honour all commitments

Transparency:

• Ensure clarity of expectations, deliverables and timelines
• Determine which information is to be kept confidential and maintain confidentiality
• Follow agreed norms and report deviations upfront
• Highlight potential risks with concerned people
• Build a culture of trust and openness

Teamwork:

• Understand constraints, pain points of others and be a good listener
• Take end-to-end responsibility and resolve issues
• Acknowledge not having information rather than giving incorrect information
• Treat people with respect irrespective of their level, grade, or designation
• Always present a unified front to outsiders
• Collaborate seamlessly

Innovation:

• Create an environment to stimulate innovation
• Align & partner with technology giants to derive value
• Deliver faster, cheaper, better
• Challenge prevailing assumptions when warranted, and suggest better approaches
• Encourage idea sharing without any inhibition and ensure horizontal deployment
• Minimize complexity and continue to simplify
• Share learnings from failures
• Be future ready with processes and systems to enhance efficiency and effectiveness